Quality Control Assessor

Full Time, Salary £15,000 - £18,000

Key Purpose of Post:

To conduct compliance call monitoring and regular quality audits, in line with an agreed call monitoring and audit schedule, providing accurate and detailed feedback to support the overall compliance and quality culture of the business.

Key Duties / Responsibilities:

To conduct regular audits in line with an agreed audit schedule relating to all processes and procedures within the New Business, Customer Services, and Renewals Departments, ensuring all feedback and results are accurate and relevant.

To work closely with management of both the New Business and Renewals departments to support them in auditing areas of under/over performance to assist them to achieve their relevant KPI’s.

To carry out adhoc activity as identified by business leaders, including but not limited to temporary work activity support across the business.

Support and participate in the creation and implementation of new audits, guidance and reporting methods

Support all areas of the operation by assisting the roll out of process changes and delivering training updates whenever necessary

To ensure adherence in respect of rules and requirements of the Financial Conduct Authority and Data protection Act and all other legal and regulatory bodies relevant to own role.

Through positive and regular communication build and maintain effective relationships with all other key areas of the business

Person Specification

Attributes Essential Desirable
Qualifications Educated to at least GCSE standard.

Cert CII

NVQ  in related discipline.
Experience

Previous experience in a quality, compliance monitoring and audit role in a regulated environment.

 Experience of working within a fast paced environment, with rapidly changing priorities and working to tight deadlines.

Experience of delivering coaching and feedback.

Experience in a quality compliance and audit role within a Sales environment.

Experience in a quality, compliance and audit role within the financial services sector, in particular the insurance industry.
Key Knowledge and Skills

Good literacy and numerical skills, with attention to detail and confident when working with numbers and data.

Ability to use, Microsoft Excel, Word.

Excellent communication skills both verbally and written.

Sound decision making skills.

Excellent planning and organisation skills with effective time management.
Knowledge of the Principles of Insurance.
Personal Attributes

Professional.

Personal integrity.

Self- Motivated.

A positive ‘can do approach to problem solving.

Confident and able to work on own initiative.

Strong interpersonal skills.

 
Special Circumstances N/A  

 

Note: This job description represents a statement of key current duties/responsibilities of the position, but does not include more minor duties. It is inevitable over time the nature of an individual job will change and certain duties will be lost or gained without changing the general character of the position or responsibilities.  As a result this Job Description may be subject to revision.

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