SMEi Recognised as a Feefo Gold Trusted Merchant

By SME Insurance

Posted 19/02/16

We are pleased to announce that SME Insurance Services has been awarded with the Feefo Gold Trusted Merchant Accreditation. The award is in recognition of consistently delivering positive customer service over the last 12 months (calendar year 2015).

Feefo is a global feedback engine, used to collect feedback and opinions from genuine customers, who post reviews directly and publicly to the SME page on the Feefo site (http://www.feefo.com/reviews/SME-Insurance/?logon=www.smeinsurance.com/smeinsurance) and these comments are also listed on the SME website. All comments are posted online by existing customers following an interaction with SME Insurance Services, and are not edited or changed in any way.

The Gold Trusted Merchant accreditation is only available to businesses who receive 100 replies or more, with an average Service Rating of between 95% and 100%. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.

The feedback allows a greater understanding of customers’ experiences, as potential customers can read what others say about the services provided. Therefore, Feefo is an important tool to allow an informed choice about SME Insurance.

We are proud of our excellent customer service and 96% good/excellent rating for 2015, and are very much looking forward to receiving more positive feedback from our customers during 2016.

Posted 19/02/16

Author: SME Insurance

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Based on 145 reviews

90% of our customers would recommend our service.

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Customer Testimonials
Fullers Bakery has used SMEi for the last 3 years for both business premises and motor insurance. The changeover from our previous insurers was seamless and efficient with queries and special requirements all handled very professionally. We have just entered our third year of cover with CBAIS and based on the previous two years, we look forward to a continued healthy working relationship well into the future.

George Fuller

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