Smei Celebrates Winning a Feefo Gold Trusted Service Award for Delivering Exceptional Customer Service

We are extremely proud to announce that we have been awarded with the ‘Feefo Gold Trusted Service Award’ for delivering exceptional customer service throughout 2021.

This is a fantastic achievement and one that we are immensely proud of. We would like to say a huge thank you to all of our customers who took the time to leave us a review. With your feedback, not only have we achieved this award but more importantly, we continually look to develop any recommended areas for improvement, as well as celebrate our success. Whatever you have to say – negative or positive – we really do take your feedback on-board.  

We would also like to thank our dedicated colleagues for their commitment and support in delivering exceptional customer service in what was another tough year for small businesses.

Feefo is an independent review site that allows customers to share their experiences of the businesses with which they engage. To achieve the Gold standard a business must have achieved a service rating of at least 4.5 out of 5, and over 50 reviews. We secured an average rating of 4.6 with your many reviews.

The award is a reflection of our commitment to continuously improve and deliver outstanding service.

Chris Barclay, Sales and Distribution Director, said,

“It is an honour to see such positive comments left for our colleagues. We are all immensely proud to receive such feedback”.  

Sion Thomas, Head of Enterprise - smei, said, 

“It is a real privilege to be recognised with the Feefo Gold Trusted Service Award. The staff here at smei are fully committed to delivering the highest standards for the customers they serve. The award is important to us, as it’s a result of genuine feedback that we can learn from to constantly improve further. We look forward to another successful year supporting our customers”.

Here are just some of the reviews that have helped win us the awards:        

• Hassle-free
• I dealt with smei via email and over the phone.
• Every query and alteration was sorted promptly making it hassle and stress-free.
• I have used this company for my business insurance for years. The staff are always a pleasure to speak with. They always seem to get me the best deal. Would definitely recommend them.
• Excellent service that’s why I’ve used them now for about twenty years. Always fair with their prices.
• Fantastic service every year!
• Consistently provide me with a competitive quote, year on year! I always recommend smei to all industry colleagues as I am always very pleased with the service.
• Friendly and professional service.
• Excellent service and very friendly, I’ve used this company for years now and I would highly recommend them.
• Repeating customer says it all. Very happy with the service and the representative couldn't have been more helpful.
• The staff member was very helpful, knowledgeable and courteous. The insurance offered was right for us, fits our needs and was a good price.
• Always very happy with the service which I have been using for a number of years now. They find the best quotes at affordable prices.
• Proficient and friendly service, maintains value whilst providing suitable cover to the business needs.
• I would recommend smei, it was a very painless process, quick information, great value, all the cover I needed in a friendly manner.