Existing Customers: 0330 134 4600 | Monday-Friday 8am-5pm
To access your policy documents, please click below. If you require assistance setting up your account for the first time, please contact customer services on 0330 134 4600.
Please click 'find out more' to see how to make a claim.
Need help with your policy documents? Want to make a change to your policy or just have a general enquiry? Click 'find out more.'
Please click 'find out more' to view our Complaints Procedure.
24/07/2026
Learn what hotel owners are responsible for in the UK, from guest property and injuries to safe custody, notices, policies, and insurance cover.
23/07/2026
A practical guide for leased pub operators reviewing cyber risk, card payments, booking systems, supplier portals, email security and digital dependency before renewal.
22/07/2026
See how pubs can reduce liability claims with CCTV, incident logs, cleaning rotas, and pub security, plus insurance tips for busy licensed venues at night.
