We are delighted to announce that we’ve won the ‘Feefo Gold Trusted Service Award’ for the second year running. The award recognises the exceptional customer service our team has delivered throughout 2022.
We’re incredibly proud of their commitment to our customers and this award reflects the team’s passion to focus on you and deliver an exceptional customer experience.
We would also like to thank all our customers that have taken the time to leave us a review. We really do take your feedback on board and value every comment you provide.
Feefo is an independent review site that allows customers to share their experiences of the businesses with which they engage. To achieve the Gold standard, a business must receive a service rating of at least 4.5 out of 5, and over 50 reviews.
Cheree Fargher, Head of Growth, Leeds and Harrogate, said,
“I am thrilled the teams have been recognised for their hard work and dedication to providing the best service possible for our customers. Our customers are navigating through tough times at the moment and to be recognised for supporting them is a real honour. The award is based purely on genuine feedback which makes it even more special.”
Here are just some of the reviews that have helped win us the award:
- Excellent service friendly staff.
"Service is excellent I have been with smei for eight years and had no problems - very friendly staff and very helpful. I would recommend to everyone."
- 6th year with smei
"I’ve being using smei for almost 6 years now & the team always give a friendly professional service, good knowledgeable advice and are always most helpful. I have spoken to the same team members several times and I think that is really nice, they know what I need as a business and are always extremely happy to assist. I would definitely & have recommended smei to other businesses for their insurance needs."
- Fast insurance
"Fast competitive insurance. I felt the rep really understood my needs."
- Excellent service
"Knowledgeable staff, just can't fault...Well done!"
- Wouldn’t go anywhere else
"I have used smei for many years. I always get reminded when it’s that time again. I have always found them to be very helpful and do try to get you the best deal."