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A Golden Hat-trick of Feefo Exceptional Customer Service Awards Scores Platinum for smei

January 24, 2024

We’ve done it again! 

For the third year running, smei has received award-winning recognition from Feefo. This year, we’re delighted to have won the Platinum Trusted Service Award, having achieved the Gold standard for three consecutive years.

The Feefo Awards are an independent seal of excellence which recognises businesses that consistently deliver a world-class customer experience. To receive a Gold Trusted Service Award, a company must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1 January 2023 and 31 December 2023.

We take great pride in our team's dedication to our customers, and this award is testament to their passion for prioritising our customers’ satisfaction and delivering an outstanding experience for you.

We extend our gratitude to all our customers who have taken the time to share their reviews. Your feedback is extremely valuable to us, and we genuinely appreciate every comment you've shared.

Lesley Kingett, Head of Office said: “We’re delighted to receive this Platinum Trusted Service Award from Feefo. Providing our customers with the best service is our priority. So, the fact that this award is based on genuine customer feedback truly recognises our fantastic service.

“The award reflects how hard our teams work to listen to and support our customers. What a great start to 2024.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

But don’t take our word for it; here are some of our customers’ reviews:

Impeccable service. From start to finish, I was informed of all the processing procedures. They were patient on how many times I had to reschedule, due to my busy work life. I can’t recommend this company enough. Well done to you all for showing such customer care and professionalism.”

Great service. The product was excellent, and there was good communication between myself and the seller. It was well packaged and sent out quickly.”

“This is not our first year with smei and will not be our last.”

Excellent Service. Straightforward renewal with no inflated renewal premium.”

“Very good service and friendly staff. I would recommend to anyone.”

“Have used smei for a number of years and they do the ‘leg work’ to find a competitive price for our shop insurance.”

Fast and great service. Absolutely amazing; Andrew was efficient and fast working. He put an incredible amount of effort in for something that was not easy. Appreciate his effort and service a lot!"

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