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We are pleased to announce that smei has been awarded with the Feefo Gold Trusted Service Award

The award is in recognition of consistently delivering positive customer service over a 12 month period (calendar year 2018*). 

Feefo is a global feedback engine, used to collect feedback and opinions from people who we believe to be genuine customers, who post reviews directly and publicly to the smei page on the Feefo website. These reviews are also displayed below. All comments are posted online by existing customers following an interaction with smei and are not edited or changed in any way by us. The feedback helps provide a greater understanding of peoples’ experiences, as potential customers can read what others say about the services provided. Therefore, we feel Feefo is a useful tool to help make an informed choice about smei. We are proud of our excellent customer service and 4.5 good/excellent rating for 2018 and are looking forward to more successful years to come.

* Latest set of full calendar year results, at time of writing.

Feefo Overview

92%
Based on 166 reviews

92% of our customers would recommend our service.

Member since: 30/06/2014

Customers Testimonials

Filter by:
Total Ratings
Positive feedback Positive feedback Excellent: 127
Positive feedback Good: 23
Neutral feedback Neutral: 6
Negative feedback Poor: 6
Negative feedback Negative feedback Bad: 4
Date: Rating Comments
16/05/19
Positive feedback
The chap was very through & made sure I would be totally covered
14/05/19 Very good service
Positive feedback
Very good service
13/05/19 Ok service
Positive feedback
Ok service
12/05/19
Positive feedback Positive feedback
Good efficient service Yes I would recommend the service to someone else
12/05/19 Excellent service
Positive feedback Positive feedback
Was happy with the service,colleague rang a few times to remind me about my renewal and did a search to help me find the best quote,been your customer for over 2 years.
10/05/19
Positive feedback Positive feedback
very good service
10/05/19
Positive feedback
very efficient and helpful
09/05/19
Positive feedback Positive feedback
short and sweet just the way i like it no pressure all straight and dune .
09/05/19
Negative feedback
Staff are very good but in experience every time first quote very high and when I declined it they give cheeper quote so I wonder as a broker are you working for my interest or insurance company! Why I don't get best quote first time?
09/05/19
Positive feedback
Told we would be phoned with quote but didn’t happen so we phoned back. After confirming quote and paying were told we would receive email with details and certificate. No E Mail has yet been received
09/05/19
Positive feedback Positive feedback
Fantastic and friendly service.
08/05/19
Positive feedback
Respectful and did not pester
08/05/19
Positive feedback Positive feedback
Very helpful and easy to understand.
08/05/19
Positive feedback Positive feedback
he knew his job inside out. excellent for me is​ a very person.
08/05/19
Positive feedback Positive feedback
excellent service simple to follow and good feed back thank you
08/05/19
Positive feedback Positive feedback
great service easy to deal with
08/05/19 Slow service.
Negative feedback Negative feedback
Too long too slow and the price increased
08/05/19 Honest and efficient
Positive feedback Positive feedback
Very helpful and efficient, explained everything and answered all my questions. Very reassuring and I would recommend to anyone.
08/05/19
Positive feedback Positive feedback
Good price better service and very helpful and polite customer service
08/05/19
Negative feedback Negative feedback
The person who talked to me spoke to fast and the accent was quite strong making it hard to understand her
08/05/19
Positive feedback Positive feedback
Always a pleasure doing business insurance through this company, makes my life easier
08/05/19 Lazy brokers
Negative feedback
Lazy They should obtain quotes from more than one source rather than approach the same insurer each year and increase the cost without any effort taken
08/05/19 Fantastic
Positive feedback Positive feedback
Very helpful trying to find the best offer
07/03/19
Positive feedback Positive feedback
I’ve used this company for years, not always the cheapest,but backed up with excellent service
07/03/19
Positive feedback Positive feedback
Everything was well handled, from the start to finish . Well done.
06/03/19
Positive feedback
quick and easy and helpful
05/03/19
Positive feedback Positive feedback
Very easy to use
05/03/19
Positive feedback Positive feedback
Very good Price and great customer service
05/03/19 Easy and professional
Positive feedback Positive feedback
Straight forward simple, no messing insurance have used for many years and very happy.
05/03/19 Excellent company have used them for years
Positive feedback Positive feedback
I had a telephone conversation with them one to one so to speak which helps me to decide.
12/02/19
Positive feedback Positive feedback
They got me a good price, and very quick service.
06/02/19 Not great
Negative feedback
They did not invite renewal on time or send a written renewal invitation
05/02/19 very polite staff.
Positive feedback Positive feedback
very polite staff and friendly gives good advice,
05/02/19
Positive feedback
Could done better rang twice to get business then rang for payment which I paid Still waiting for paper was promised when payment was taking takes to long to sort one customer gentlemen polite but honestly think once paid it’s all he was happy eith
05/02/19
Positive feedback Positive feedback
The company are sound they gave me another quote for this year and it was much the same as last year so it was a no brainer not to renew again lets hope it happens again next year thanks guys. Ken White, Bristol.
05/02/19 They do exactly what they say on the tin!!!
Positive feedback Positive feedback
Always had good service. Pleasant customer service. Polite people on the phone. Attached photo of our shop.
05/02/19
Positive feedback Positive feedback
husle free experience.
05/02/19
Positive feedback Positive feedback
Good and easy fair insurance
05/02/19 Perfect
Positive feedback Positive feedback
Top quality personal service, keen price and great product to suit my needs
23/01/19
Positive feedback Positive feedback
great service, helpful, had cover straight away, friendly customer service
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