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Customer Reviews from Feefo

Smei is delighted to announce we have won the ‘Feefo Platinum Trusted Service Award’ for delivering exceptional customer service. This is a fantastic achievement which we are immensely proud, so we would like to thank all our customers and colleagues for your support.

Feefo is an independent review site that allows customers to share their experiences of various companies. The ‘Feefo Platinum Trusted Service Award’ is the highest accolade possible and is awarded to businesses who have achieved the Gold standard for three or more consecutive years and have achieved a service rating of at least 4.5.

The award is a reflection of our commitment to outstanding service. So once again thank you to all customers who have left us a fantastic review. We look forward to yet another year of providing an exceptional service to our customers.

Feefo Overview

92%
Based on 150 reviews

92% of our customers would recommend our service.

Member since: 30/06/2014

Customers Testimonials

Filter by:
Total Ratings
Positive feedback Positive feedback Excellent: 114
Positive feedback Good: 24
Neutral feedback Neutral: 7
Negative feedback Poor: 0
Negative feedback Negative feedback Bad: 5
Date: Rating Comments
20/06/20
Positive feedback Positive feedback
Excellent service at this manic time, got through straight away and was all done so quickly.
11/06/20
Positive feedback Positive feedback
Were prompt and efficient in renewing the insurance and negotiating competitive terms
10/06/20
Positive feedback
smei are a good reliable company. what really, really iritates is the lawful requirement for the company representative to reiterate lots of statutory stuff which wastes time and hinders comprehension and meaningful dialogue.
10/06/20
Positive feedback Positive feedback
Competitively priced insurance, good communication and efficient and speedily dealt with
09/06/20
Positive feedback
Very efficient
09/06/20 Good service
Positive feedback Positive feedback
Very helpful service . Handled my insurance for my shop really well . Kind , sympathetic and knowledgable . I was very happy with the quote
09/06/20
Positive feedback
I did not get immediate quote after being advised on renewal. I had to keep chasing them up and dealt with 3 different people because of people being off. I appreciate difficult time but I began to wonder if I’d ever get the quote and only did so because I chased it up a lot
09/06/20 Excellent person to deal with
Positive feedback Positive feedback
Very courteous and efficient. Understood my requirements and followed through completion very quickly.
09/06/20 Reliable
Positive feedback Positive feedback
Have used them for years as I cannot fault their service.
09/06/20
Positive feedback
It took ages for somebody to get back to me. I left phone messages and sent emails. After about 6 messages, I did get an answer and was able to renew my insurance. I did get an apology, but was worried that I would be left without a valid insurance. I kept getting emails that I had not renewed my insurance, when I tried for about 10 days to do it. I know people were not in the office, but since it was done on the phone anyway, I expected it to be straight forward.
09/06/20 Excellent service
Positive feedback Positive feedback
Great service
08/06/20 Being not very tech savvi the documents were easy enough to print off.
Positive feedback Positive feedback
With the current restrictions your staff were well informed and only too happy to answer questions even being working from home.The quote for insurance was comparable to the previous years cover, so I was happy to pay. Being a returning customer I was glad to be sent a quote in good time before the renewal date.
08/06/20 all was good
Positive feedback Positive feedback
all was good
05/06/20 Simple, Easy & Polite
Positive feedback Positive feedback
They made renewal simple and easy. Easy to pay premium.
05/06/20 Impressed.
Positive feedback Positive feedback
Friendly, efficient and actually got a reduction in the premium this year!
05/06/20 Very good service
Positive feedback Positive feedback
Very good service
04/06/20
Positive feedback Positive feedback
good job done.
04/06/20 Good service
Positive feedback Positive feedback
The assistant went that extra mile to arrange a new renewal date. Rang when she said she would.
04/06/20 five star
Positive feedback Positive feedback
Contacted me before renewal required, had all my details ready and found me a great price....can't fault them
04/06/20 Excellent service and price
Positive feedback Positive feedback
Service and price were really excellent. The customer advisor, I'm sorry that I can't remember his name was really good, and not pushy at all. Thanks very much.
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