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Smei is delighted to announce we have won the ‘Feefo Platinum Trusted Service Award’ for delivering exceptional customer service. This is a fantastic achievement which we are immensely proud, so we would like to thank all our customers and colleagues for your support.

Feefo is an independent review site that allows customers to share their experiences of various companies. The ‘Feefo Platinum Trusted Service Award’ is the highest accolade possible and is awarded to businesses who have achieved the Gold standard for three or more consecutive years and have achieved a service rating of at least 4.5.

The award is a reflection of our commitment to outstanding service. So once again thank you to all customers who have left us a fantastic review. We look forward to yet another year of providing an exceptional service to our customers.

Feefo Overview

92%
Based on 132 reviews

92% of our customers would recommend our service.

Member since: 30/06/2014

Customers Testimonials

Filter by:
Total Ratings
Positive feedback Positive feedback Excellent: 97
Positive feedback Good: 23
Neutral feedback Neutral: 4
Negative feedback Poor: 4
Negative feedback Negative feedback Bad: 4
Date: Rating Comments
15/03/20 Great customer service - same agent throughout my renewal and very helpful
Positive feedback Positive feedback
I had the same helpful friendly agent help me with my renewal Would definitely recommend smei
09/03/20
Positive feedback Positive feedback
yes i would use them agen
09/03/20 Great service
Positive feedback Positive feedback
I have used smei for a few years now, happy with the service, they seem to manage to get me a fair price in comparison to other companies
09/03/20 Very competitive
Positive feedback Positive feedback
Well done ! my insurance was cheaper this year
09/03/20
Positive feedback Positive feedback
Very helpful covers all my business needs
09/03/20 Always fantastic quick and efficient .
Positive feedback Positive feedback
Excellent service as always
09/03/20
Positive feedback Positive feedback
Nice people to deal with
06/03/20
Positive feedback Positive feedback
Very help staff with a first class service
05/03/20
Positive feedback Positive feedback
Very understanding and helpful.
05/03/20 Excellent..
Positive feedback Positive feedback
Excellent as usual.. Lovely & helpful phone manner..
05/03/20
Positive feedback Positive feedback
God
05/03/20
Positive feedback Positive feedback
would buy again from sme.
05/03/20
Positive feedback Positive feedback
Very prompt service.
04/03/20 Splendid people
Positive feedback Positive feedback
Yet another straightforward, no nonsense purchase. i really dont need to bother shoppinig around with these guys. Theyre just splendid.
04/03/20
Positive feedback Positive feedback
2 CALLS GOT ME WHAT i WANTED AND AT A RATE REDUCED FROM LAST YEAR. HOWZ THAT?
04/03/20
Positive feedback Positive feedback
Good services
04/03/20
Negative feedback Negative feedback
No help what so ever only wanted to help until premium was paid then could not contact the person I wanted to speak to
04/03/20 Excellentprofessional and friendly service
Positive feedback Positive feedback
As always they gave a competitive quote for my business needs with better terms than more expensive ones. Advisors are good and dont mess about, professional and friendly has been my experience over many years.
04/03/20
Positive feedback Positive feedback
Polite. Knowledgeable. Informative. There if you need them.
04/03/20 Excellent service
Positive feedback Positive feedback
Very helpful team, quick with responses and highly professional
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