Feefo Reviews

SMEi Awarded with the Feefo Gold Trusted Services Award

We are pleased to announce that SME Insurance Services has been awarded with the Feefo Gold Trusted Service Award

The award is in recognition of consistently delivering positive customer service over a 12 month period (calendar year 2016*). 

Feefo is a global feedback engine, used to collect feedback and opinions from people who we believe to be genuine customers, who post reviews directly and publicly to the SMEi page on the Feefo website. These reviews are also displayed below. All comments are posted online by existing customers following an interaction with SME Insurance Services and are not edited or changed in any way by us. The feedback helps provide a greater understanding of peoples’ experiences, as potential customers can read what others say about the services provided. Therefore, we feel Feefo is a useful tool to help make an informed choice about SME Insurance. We are proud of our excellent customer service and 4.6 good/excellent rating for 2016 and are looking forward to more successful years to come.

* Latest set of full calendar year results, at time of writing.

Feefo Overview


Based on 133 reviews

90% of our customers would recommend our service.

Member since: 30/06/2014

Customers Testimonials

Filter by:
Total Ratings
Positive feedback Positive feedback Excellent: 99
Positive feedback Good: 19
Neutral feedback Neutral: 5
Negative feedback Poor: 2
Negative feedback Negative feedback Bad: 8
Date: Rating Comments
Positive feedback Positive feedback
Helpful and easy
12/05/18 Very helpful and polite
Positive feedback Positive feedback
Very polite on telephone not pushy regarding the sale of the policy which I like
11/05/18 Professional, friendly and efficient
Positive feedback Positive feedback
Professional, friendly and efficient.
Positive feedback Positive feedback
Excellent customer service.
Positive feedback Positive feedback
Excellent service
10/05/18 Professional and efficient.
Positive feedback
Sme service always very good. For this renewal however it took approx. 2days back and forth calls, to get a quote, seemingly difficult to pinpoint underwriter. other than delay, all good.
Positive feedback Positive feedback
No hassle and very good service
10/05/18 Competitive
Positive feedback Positive feedback
Listened to our requirements, and offered competitive quote.
10/05/18 Excellent service
Positive feedback Positive feedback
I have been with SME for a few years now and it wont just take a difference in price to make me leave. I feel that they understand my needs as a customer and are always professional, polite and answer any queries I have in a timely manner
10/05/18 3 months in advance
Negative feedback Negative feedback
took 1st payment and another 2 payments 5 days later.
Positive feedback
Renewal was straightforward and conducted professionally. Pleasure to do business with.
Positive feedback Positive feedback
I have used SME for many years. Always efficient and trustworthy.
20/04/18 all good keep it short to the point
Positive feedback Positive feedback
all good
20/04/18 As always professional and great service good price for my insurance
Positive feedback Positive feedback
Very professional good price and prompt service
Positive feedback Positive feedback
Sorted a good price for my insurance and would recommend to other people
19/04/18 Excellent service
Positive feedback Positive feedback
Very good service and competitive price
19/04/18 Excellent
Positive feedback Positive feedback
Excellent customer service
Positive feedback Positive feedback
thank you very good five star
18/04/18 Brilliant company
Positive feedback Positive feedback
Brilliant always on the ball and always competitive ,staff a friendly and helpful
Positive feedback
that depends on there ability on offering something for the small business which the last few years I feel they have lost touch I little.
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