Feefo Reviews

SMEi Awarded with the Feefo Gold Trusted Services Award

We are pleased to announce that SME Insurance Services has been awarded with the Feefo Gold Trusted Service Award

The award is in recognition of consistently delivering positive customer service over a 12 month period (calendar year 2016*). 

Feefo is a global feedback engine, used to collect feedback and opinions from people who we believe to be genuine customers, who post reviews directly and publicly to the SMEi page on the Feefo website. These reviews are also displayed below. All comments are posted online by existing customers following an interaction with SME Insurance Services and are not edited or changed in any way by us. The feedback helps provide a greater understanding of peoples’ experiences, as potential customers can read what others say about the services provided. Therefore, we feel Feefo is a useful tool to help make an informed choice about SME Insurance. We are proud of our excellent customer service and 4.6 good/excellent rating for 2016 and are looking forward to more successful years to come.

* Latest set of full calendar year results, at time of writing.

Feefo Overview

4.6/5

Based on 214 reviews

92% of our customers would recommend our service.

Member since: 30/06/2014
feefo

Customers Testimonials

Filter by:
Total Ratings
Positive feedback Positive feedback Excellent: 157
Positive feedback Good: 40
Neutral feedback Neutral: 3
Negative feedback Poor: 7
Negative feedback Negative feedback Bad: 7
Date: Rating Comments
09/06/17 Great service
Positive feedback Positive feedback
Great service,competitive rates....
08/06/17 Professional and competitive
Positive feedback Positive feedback
The quotation was very thorough, the cover was increased considerably, they worked hard to win my business, would recommend.
08/06/17
Positive feedback
Good service
08/06/17
Positive feedback
Processing a claim even after a long dely before making the claim
08/06/17 Quality service at the right price
Positive feedback Positive feedback
Friendly telephone staff who are understanding and call back at a convenient time to suit yourself on numerous occasions.
08/06/17
Positive feedback Positive feedback
Efficient Polite and got a good price Will use again
08/06/17 Good Service
Positive feedback Positive feedback
They answered our questions and provided a good rate on this year's insurance. All the documentation is available on line which saves a lot of paper and transport!
08/06/17 Very good company
Positive feedback Positive feedback
Was very helpful and good service
08/06/17
Positive feedback Positive feedback
The customer service team responded to our queries quick and dealt with the call professionally. We received the documents straight away.
08/06/17 Poor customer service
Negative feedback Negative feedback
Took DD out of an account which was in active for 18 months ! Despite taking DD for last year out of correct account. Charged £30 for non payment. Your fault not mine but will not refund overcharge!
08/06/17
Positive feedback Positive feedback
Great customer service
12/05/17
Positive feedback Positive feedback
My renewal was sorted quick and easy. Always very friendly over the phone.
11/05/17 Hassle free insurance purchase
Positive feedback Positive feedback
Great friendly service, policy clearly and efficiently explained with minimum hassle by a very pleasant advisor.
11/05/17
Positive feedback Positive feedback
Great service very helpful and understanding
11/05/17 Excellent helpful staff
Positive feedback Positive feedback
Dealt with Jackie Baraclough who could not have been more helpful and made the process so much simpler
11/05/17
Positive feedback Positive feedback
Very professional and efficent
11/05/17
Positive feedback
Good price good service keep it up
11/05/17
Positive feedback Positive feedback
Yes
28/04/17
Positive feedback Positive feedback
Very easy company to work with very helpful
28/04/17
Positive feedback Positive feedback
Great price for same cover as last Year Intelligent advice from Scott although you keep leaving M .B.E. off my name !
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