Feefo Reviews

SMEi Awarded with the Feefo Gold Trusted Services Award

We are pleased to announce that SME Insurance Services has been awarded with the Feefo Gold Trusted Service Award

The award is in recognition of consistently delivering positive customer service over a 12 month period (calendar year 2018*). 

Feefo is a global feedback engine, used to collect feedback and opinions from people who we believe to be genuine customers, who post reviews directly and publicly to the SMEi page on the Feefo website. These reviews are also displayed below. All comments are posted online by existing customers following an interaction with SME Insurance Services and are not edited or changed in any way by us. The feedback helps provide a greater understanding of peoples’ experiences, as potential customers can read what others say about the services provided. Therefore, we feel Feefo is a useful tool to help make an informed choice about SME Insurance. We are proud of our excellent customer service and 4.5 good/excellent rating for 2018 and are looking forward to more successful years to come.

* Latest set of full calendar year results, at time of writing.

Feefo Overview


Based on 187 reviews

92% of our customers would recommend our service.

Member since: 30/06/2014

Customers Testimonials

Filter by:
Total Ratings
Positive feedback Positive feedback Excellent: 144
Positive feedback Good: 24
Neutral feedback Neutral: 7
Negative feedback Poor: 4
Negative feedback Negative feedback Bad: 8
Date: Rating Comments
Positive feedback Positive feedback
very good **
Negative feedback Negative feedback
Very, very poor
Positive feedback
Very good service, got back to me when they said they would. Tried very hard to beat my other quotes.
Positive feedback
Very satisfied would recommend
Positive feedback Positive feedback
Adam was very helpful and explained everything
03/09/18 First class service! Highly recommended for business insurance.
Positive feedback Positive feedback
29/08/18 Fantastic service and great product
Positive feedback Positive feedback
Fantastic throughout the whole process. I dealt with Jean and she was extremely helpful, knowledgeable, and generally great to deal with. She made the process extremely easy, understandable and helped with all the queries that i had. Highly recommend the customer service and the premium wasn't bad either!
29/08/18 Happy to renew with SMEi
Positive feedback Positive feedback
Very happy with the price and service I received again this year. I would recommend SME to others.
Positive feedback Positive feedback
Great service,great price that’s why I keep renewing
Positive feedback Positive feedback
Positive feedback Positive feedback
Very pleased with the service, and yes will definitely carry on using yous
23/08/18 Last three years I use their insurance service and I am fully satisfied
Positive feedback
My cafe insurance and got good service
22/08/18 Highly recommended
Positive feedback Positive feedback
Have been using sme for years now and they have been professional and consistent, highly recommended.
22/08/18 Great Service
Positive feedback Positive feedback
Very efficient as always. I am so satisfied with the service I wouln't try another Company.
Positive feedback Positive feedback
Efficient, reliable efficient annual reminder and renewal process
Positive feedback Positive feedback
Efficient and friendly explained every aspect of the policy in great detail
Positive feedback
conversation was rushed and needed more pause for questions and to give customers time to consider
Positive feedback Positive feedback
Quick and efficient
13/08/18 All good
Positive feedback Positive feedback
Easy and straight forward renewal.
Positive feedback Positive feedback
Very good customer service. I would recommend them to others.
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