Frequently asked questions
Once you have purchased your policy, you will be sent an email with a link to your policy documents. They are also accessible by logging into the smei site and logging into your profile where all your policy documents are stored. If for any reason you cannot print your documents off or have technical issues then please call us on 0330 134 4602.
Using a broker to arrange your insurance may help reduce your workload and the associated time it takes you to search for your insurance. It is our aim to help you get value for money therefore we use the strength of our market position to negotiate with insurers, in advance, the product and premium pricing. We do this to help deliver the right product, at the right price for our customers. To present you with the options available to you, we compare insurance from a panel of UK insurers so that we can recommend a product to suit your business needs.
IPT is charged by HM Revenue and Customs. IPT is currently 12% for business insurance policies.
Yes SME Insurance Services is a trading name of Jelf Insurance Brokers Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA). Not all products and services offered are regulated by the FCA (for details see marshcommercial.co.uk/info/regulation). Registered in England and Wales number 0837227. Registered Office: 1 Tower Place West, London EC3R 5BU. Jelf Insurance Brokers Ltd is a wholly owned subsidiary of Marsh Ltd.
Your quotation is valid for 30 days.
We have flexible payment options like monthly direct debits, however if you wish to pay up front you can use credit/debit cards, BACS, and American Express payments over the phone or directly on our Client Service Portal or via Premium Finance,. We have also launched an enhanced credit / debit card payment solution called PayByLink, to further protect your data against fraud, theft and misuse. When you make a credit / debit card payment, the new system will send a simple payment link by email, enabling you to make your payment directly, without the requirement to share your credit / debit card details with anyone.
We're a broker which means we aren't tied to any particular insurer. We search the market and compare products from a number of UK insurers, so you can choose the right product for you and your business, at the right price. To offer you these insurance options, we use the strength of our market position and our close relationships with the insurers to negotiate the best possible cover and prices we can for our clients.
No, in most instances no one will come out to your premises. The quotation is based on what you tell us about your premises and business. It is up to you to inform us of anything you think may affect your insurance quote, information provided should be accurate and honest. However, on rare occasions the insurer may choose to visit your premises.
No, some policies may have a specific extension to include this cover, but not all policies do. We may be able to provide a separate policy for this cover. When you contact us please let us know if you would like it included in your quotation.
smei is always best. We have more than 10 hair salons and they never forget the renewal time, never renew the policy without asking, customer service always polite and solve any problems quickly. Also I can see all of my policies on their portal, no waste of paper, everything online. Thank you smei!
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