Smei Celebrates Winning a Platinum Award for Delivering Exceptional Customer Service

Posted 07/02/20


Smei is delighted to announce we have won the ‘Feefo Platinum Trusted Service Award’ for delivering exceptional customer service. This is a fantastic achievement which we are immensely proud, so we would like to thank all our customers and colleagues for your support.

Feefo is an independent review site that allows customers to share their experiences of various companies. The ‘Feefo Platinum Trusted Service Award’ is the highest accolade possible and is awarded to businesses who have achieved the Gold standard for three or more consecutive years and have achieved a service rating of at least 4.5.

The award is a reflection of our commitment to outstanding service. So once again thank you to all customers who have left us a fantastic review. We look forward to yet another year of providing an exceptional service to our customers.

Here are just some of the reviews that have helped win us the award:


Pleasurable and personable experience.
My needs and what I needed from my insurance were understood and kept the price as low as possible for me. I would definitely recommend to my friends and colleagues”.


“Nice to find an insurance company that understand your business needs.

We have a tailor-made insurance policy which is perfect for our business needs at the price we can afford”.


“Good service so was happy to renew at another good price this year.

Helpful and friendly – provided a value for money policy that met our complex needs”.


“Happy returning customer.

Friendly staff, that gave attention to business individual needs, phoned back at convenient time, explained any uncertainty. A much more personal service than some companies”.


“Very good company, reliable and excellent.

My agent was excellent, really looked after me and got things done really quickly”.


“Great company.

They have looked after our business for years now and always been very competitive and helpful when a problem occurs”.

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