Head of Call Centre Quality Control
An exciting opportunity has been created to join a market leading commercial insurance broker based in Leeds City Centre.
This is a newly created role that would be ideal for an experienced Quality Control Professional who is looking to progress their career to the next level. You will have a focused attention to detail & ability to work with others to improve the quality service we provide along with our customer journey.
Develop a thorough understanding of internal processes & procedures in order to accurately monitor & identify errors, suggesting improvements & identifying quality issues.
Full Time Position - Located in Leeds - Salary £17,500 - £20,000 + Bonus
This new & exciting role will include responsibility for;
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Using internal systems to complete ongoing quality control monitoring
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Carry out observations & providing feedback to Team Managers / Compliance Manager
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Work closely with Team Managers to deliver business improvement
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Ensure that internal policies and procedures are adhered to
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Produce reports and proved feedback to Managers
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Monitor the quality and accuracy of all tasks for all team members
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The ideal candidate will have previous quality monitoring and call quality monitoring experience including report writing & providing feedback.
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Data Collecting Team
Data Collectors (meets Minimum Wage + bonus) Part-time, 9.30am to 2.30pm Monday to Friday.
Data Collector Team Supervisor (£7 per hour + bonus) Full Time, 37.5 hours Monday to Friday.
Due to our continued growth, we’re creating a new team to manage all our data. Based in our city centre office located on The Calls, Leeds, you’ll be on the phone calling small and medium sized business owners, making sure that all the data you pass over to your sales team is accurate and up to date.
Experience isn’t essential as full is training provided. What is important is a great telephone manner, an eye for detail and a desire to succeed.
We can offer you :-
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Excellent career opportunities
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Access to Parking
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Monday to Friday
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City centre location
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New Business Sales Executives
SME Insurance Services is one of the country’s leading providers of insurance to small businesses.
If you have a professional attitude to your career, a desire to succeed and a high level of numeracy and communication skills send your CV to jobs@smeinsurance.com or contact us on 0844 257 9808.
We are recruiting now for Jan 2012 start!
Previous telesales experience and/or insurance experience is desirable but not essential - we will provide full training.
We can offer you :-
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£15,500 basic salary
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Uncapped bonus scheme (last year our top performers earned £25,000+)
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Mon-Fri, 9-5
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23 days holiday plus bank holiday
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City centre location
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Excellent career opportunities
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Sponsorship of Chartered Insurance Institute (CII) study
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Access to parking
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To start your career with us send your CV and a covering letter to
jobs@smeinsurance.com or alternatively call the SME Recruitment Line on 0844
257 9808
